Returns & Cancellations

CANCELLATIONS - There is a 30% production fee applied for the cancellation of any order that contains custom configured/manufactured items. The fee will be waived in the event a new PO is received within 120 days of cancellation of the original order.

PRODUCT RETURNS WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED. A 25% restocking fee will be applied to returned orders. Effort should be made to identify the source of the problem prior to returning a product to CANNON for repair or service as a testing fee may apply for returned products that are found to be working properly. If the issue cannot be identified, contact Technical Service or your local service agent. If a simple solution or repair cannot be recommended, CANNON will issue a Return Authorization number (RA). You must alert CANNON prior to shipment if the product you are returning contains hazardous materials.

Products must be carefully packed and shipped pre-paid to the following address:

CANNON Instrument Company

ATTN: Return Authorization # __________

2139 High Tech Road

State College, PA 16803 USA

The shipment must contain the following information:

  • Return Authorization number (RA).
  • Name and telephone number of the customer point of contact for the return.
  • A detailed explanation of the reason for the return.
  • Shipping and billing instructions for product repair and return.

NOTE: If the repair is not covered by warranty, CANNON will provide a cost estimate. Repair costs must be approved and a purchase order issued before work will be performed.

Products generally not subject to return include:

  • Items purchased via a third party
  • Customized, modified, dated or mutilated products (including all viscosity and flash point reference materials)
We are using Cookies to improve your user experience. If you want to learn more about cookies and how we use them, please visit our cookie page. Further browsing of this site indicates that you accept our cookie policy.