Complaint Process Overview

CANNON accepts complaints and handles them according to the requirements of ISO 9001, ISO/IEC 17025 and ISO 17034. Learn more about the Cannon Complaint Process Overview.

  • Complaints are recorded and archived within our Customer Relationship Management system.
  • The complaints are analyzed by process owners or quality system personnel.
  • Corrective actions are opened and processed as determined to be necessary.
  • A risk analysis is performed.
  • All complaints and corrective actions are reviewed by an independent person.
  • Upon completion of the corrective action the complainant is formally notified when possible.

Cannon cares about our customers and we encourage your feedback.

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