Returns

PRODUCT RETURNS WITHOUT PRIOR AUTHORIZATION WILL NOT BE ACCEPTED. Effort should be made to identify the source of the problem prior to returning a product to CANNON for repair or service as a testing fee may apply for returned products that are found to be working properly. If the issue cannot be identified, contact Technical Service or your local service agent. If a simple solution or repair cannot be recommended, CANNON will issue a Return Authorization number (RA). You must alert CANNON prior to shipment if the product you are returning contains hazardous materials.

Products must be carefully packed and shipped pre-paid to the following address:

CANNON Instrument Company

ATTN: Return Authorization # __________

2139 High Tech Road

State College, PA 16803 USA

The shipment must contain the following information:

  • Return Authorization number (RA).
  • Name and telephone number of the customer point of contact for the return.
  • A detailed explanation of the reason for the return.
  • Shipping and billing instructions for product repair and return.

NOTE: If the repair is not covered by warranty, CANNON will provide a cost estimate. Repair costs must be approved and a purchase order issued before work will be performed.

Products generally not subject to return include:

  • Items purchased via a third party
  • Customized, modified, dated or mutilated products (including all viscosity and flash point reference materials)