Policies / Terms
Terms & Payments
All terms, conditions, pricing and warranties indicated are valid to orders placed on website only.
Terms are net 30 days for qualified customers. As a service to our customers, Cannon® accepts orders payable with American Express, Discover, MasterCard, and Visa credit cards. When placing your order, be prepared to provide the credit card type, number, expiration date, security code, and the name to which the credit card is assigned.
Payments by check must be made to Cannon Instrument Company in U.S. dollars and must be drawn on a U.S. bank. We also accept payments via electronic bank transfer. Please forward your corporate forms for completion to the attention of our Controller to initiate this means of payment.
A hazardous material charge of $30.00 for Domestic orders and $40.00 for International Orders per shipment will be added to normal shipping charges for applicable products, including mercury thermometers, and viscosity standards/flash point reference materials with lower flash points.
All terms, conditions, pricing and warranties indicated are valid for orders placed on website only. Prices are quoted in U.S. dollars and are subject to change without notice. Contact CANNON for a quotation effective for 30 days or to verify any prices noted on this website.
Payment by customers outside the United states may also be made through either a U.S. dollar draft, wire transfer, or a confirmed irrevocable letter of credit on a U.S. bank, preferably Wachovia Bank, N.A.. Other terms may be arranged after credit responsibility has been established.
Certain restrictions apply to the sale of Cannon Products in support of United States law and consistent with Cannon's established dealer network. These restrictions vary according to ultimate use destination, and may require that the transaction be handled by an authorized local Cannon Dealer.
If goods are broken or damaged in transit, we will adjust the claim, regardless of who is at fault.
For domestic shipment claims, if the damage is $100.00 or less, please report it directly to us and we will handle the adjustment. If the damage is valued at more than $100.00, you must retain the original shipping carton and notify the carrier within 15 days, then send us your claim along with a copy of the inspection report prepared by the carrier's agent.
We insure all export shipments (unless you specifically instruct us not to) against "all risks", including breakage. If goods insured through Cannon are damaged or lost during shipment, please notify us and we will make the adjustment directly. If insured by the customer, the adjustment may be made through the local agent of the customer's insurance company.
Because of the nature of the products, we generally do not recommend ocean shipment of goods, and in fact, ocean shipment invalidates the warranty on some products. If, however, we are instructed to ship insured goods by ocean freight and they are damaged or lost during shipment, either we can place the claim in the U.S., or you can make the adjustment through your local agent for the insurance company. If you ask us to place the claim, the adjustment will be faster if you furnish us with the insurance certificate, a copy of the bill of lading, and a copy of the commercial invoice, along with the details of the loss as reported to the carrier. If the damage is more than $100.00, we will also need a survey report issued by the insurance adjuster. If you have instructed us not to insure the goods in shipment, then you are solely responsible for making any claims.
Warning: The products, reagents and chemicals listed are for sale primarily to commercial, industrial, medical and educational institutions, for use by professionals or under the supervision of professionals. Where the manufacturer has provided instructions as to the use of a product, those instructions should be followed to ensure safe use. Certain items may be dangerous unless used by trained technical personnel or under their supervision.
The reagents and chemicals listed are not intended for use as foods, drugs or cosmetics, or as components or ingredients in their preparation. Furthermore, these reagents and chemicals are not for sale to consumers for personal or household purposes.
Installation and training by Cannon personnel are not required for any product listed, with the exception of the Cannon Automatic Viscometer (CAV) and PolyVISC models. Pricing for these instruments is quoted upon request and includes installation and training as noted on the quotation.
Before returning goods, please contact Cannon for return goods authorization and a Receiving Authorization (RA) number. Before returning goods containing hazardous materials, especially mercury, you must obtain from Cannon special instructions on packing and shipping. Cannon reserves the right to return to the sender, freight collect, any goods returned to Cannon without authorization. If you intend to return goods, please contact us as soon as possible after you receive them. Goods which are not returnable include items not purchased from us and, generally, items which have been customized, modified, dated, or mutilated. This includes all viscosity standards & flash point reference materials.
Returned goods may be subject to a restocking fee of 25%.
Returned goods should be addressed to:
Cannon Instrument Company
2139 High Tech Road
State College, PA 16803 USA
Please include the Receiving Authorization number on the shipping label.
Website Document Policy
All materials presented on this website are the property of Cannon Instrument Company, U.S.A. This information is issued in strict confidence and shall not be copied or used as the basis for the manufacture or sale of any apparatus without the permission of Cannon Instrument Company, U.S.A
Delivery estimates are based on current demand for this product. Delivery estimates are updated daily and may change (increase/decrease) with order levels
If an In-House Inspection is required by an outside inspection firm (designated by the buyer) an additional fee is incurred. All expenses incurred by the inspection firm are to be paid for by the buyer.
If a country requires legalization of a shipment/document, an additional fee is incurred
Unless otherwise indicated, duties and taxes are not included in the pricing of our products.
All materials quoted are for USE in the USA, unless otherwise agreed upon between Cannon Instrument Company and the Buyer. In which case we will need to receive the following information when placing an order:
Country of Origin
Cannon utilizes parts in its equipment from all over the world. It is not possible to state where any particular item is from, at the time of quoting.