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Field Service
Cannon offers high quality expertise for your Cannon product line with a total of over 90 years of experience from our qualified Technical Services Staff. Currently service is dispatched from our Houston area and our State College offices. Our Technical Services team currently consists of:
| Sam Hilliard |
In-House Service Technician |
| Ron Lutz |
Field Service Engineer |
| John Bryan |
Field Service Engineer |
| Paul Renar |
Gulf Coast Regional Service Engineer |
| Dan Novacco |
Technical Service & Training Coordinator |
| Thomas Eby |
Lead Service Engineer |
| Tom Zubler |
Technical Services Manager |
Services
Our Technical Services Staff will be happy to offer assistance in the following areas:
- Instrument installation, repair, and calibration
- Methodology requirements, compliance, and other questions pertaining to ASTM, ISO, IP, SAE, AASHTO, TAPPI, and others
- Software configuration for Laboratory Information Management System (LIMS) interfacing with the Cannon Instrumentation control software line
- Instrument calibration
- Exporting data from our software line for Statistical Process Control analysis
- Product analysis solutions
- Instrument operation and repair training
- Identification of part numbers
- Applications engineering support
- Pre-qualification product testing
- Phone support for product repair
- Online and direct connection product support via PCAnywhere
Survey
Please take our Customer Service Survey so we can serve you better.
Agreements
Click here to view our Service Agreements.
Contact Us
Contact a Cannon service representative through email, fax, or phone.
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